Help
Frequently Asked Questions
Products
Once an order is placed, we start production right away! Production time is approximately 5-7 business days. Production for custom items is approximately 7-10 business days. We ship USPS in which delivery time is approximately 1-3 business days depending on your location.
Yes, fabric swatches are a great way to “touch and feel” the product before ordering. On each of the main bedding pages, there is a section entitled “Swatches”. Each of the fabrics used in the collection is contained here and available to add to cart.
Yes, you can customize your bedding. If you see a skirt you like, but want the fabric to be floral instead of polka dot, we can do that. See a crib rail cover in a fabric you like, but want to have a ruffle on it instead of piping? We can do that too!
Yes, we currently offer the option to use your own fabrics to produce the bedding. Please contact our customer service team to proceed with your order.
We offer many options for our crib rail covers to include piping, ruffle, or scalloped with ruffle. We also offer long and short crib rail covers. The long rail cover for the front and back of your crib measures approximately 51”x12”. The short rail cover for the headboard and footboard of your crib measures approximately 25”x12”.
We also offer the option for a 12” or 16” depth for crib rail covers. The 12” depth rail cover is used when you have a thin or narrow crib rail top. The 16” depth rail cover is used for thicker, more ornate crib rail tops. Since a 16” crib rail cover is non-returnable, we recommend measuring your crib top rail and contacting customer service if you are unsure.
Yes, we do produce mini crib bedding. At this time, no photos are available on the website, but please contact customer service with your request and we can assist you through the process.
No, we no longer sell crib bumpers. Please refer to the following article regarding the banning of crib bumpers: https://www.federalregister.gov/documents/2022/07/26/2022-15906/ban-of-crib-bumpers.
Crib sets are based on the mattress size of the crib. Although the exterior of the crib may have appearance differences, a standard crib mattress measures approximately 28”x52”. There is also mini crib bedding in which the mattress size measures approximately 24”x38”. This size crib is great for Grandma’s or when a nursery is short on space.
Please check your Spam Folder. You may also contact customer service to confirm we have received your order.
We sincerely apologize for any error. Please contact our customer service team via email or phone to correct the issue. We will be happy to assist you!
Please contact our customer service team via phone to add to your order. We are able to add an item as long as the order has not shipped yet.
Please feel free to contact our Design Team who is qualified to assist you in coordinating fabrics and providing ideas to help you create the perfect nursery. The excellent craftsmanship and high quality fabrics will set the stage for a stunning nursery!
Offers
Yes, for orders with a subtotal of $150 or more, we offer free domestic standard shipping to US destinations. For Canadian orders, please view our Shipping Page under Shipping Rates.
At this time, we are not offering any discount or coupon codes. Please subscribe to our contact list and follow us on Instagram and Facebook to be the first to know about any upcoming promotions.
Our production and shipping is fairly quick, but if you are requiring expedited shipping due to the early arrival of your baby or another emergency situation, please contact our customer service team for assistance.
Partnership
At this time, we do not. However please feel free to email us your details as we are regularly assessing operations and if things change we will reach out to you.
Please reach out to us at hello@newarrivalsinc.com and we will see if we are a good fit together.